SimCity – mea culpa

While lots of people are probably going to say this isn’t enough, it’s still nice that they’re trying to do something.

The full post is worth a read – it’s pretty short, but I don’t want to reproduce it verbatim. TL;DR below.

So what went wrong? The short answer is: a lot more people logged on than we expected. More people played and played in ways we never saw in the beta.

OK, we agree, that was dumb, but we are committed to fixing it. In the last 48 hours we increased server capacity by 120 percent. It’s working – the number of people who have gotten in and built cities has improved dramatically. The number of disrupted experiences has dropped by roughly 80 percent.

So we’re close to fixed, but not quite there. I’m hoping to post another update this weekend to let everyone know that the launch issues are behind us.

And, by way of apology, “we’re going to offer you a free PC download game from the EA portfolio”. Again, lots of folks will say that’s like piling poo on top of crap, but I like that they’re trying to do something, even if it’s not something that costs them all that much in terms of bottom line. ANY effort to make things right is better than no effort at all. Mistakes (or major screwups) happen – what matters to me at the end of the day is acknowledgement and some attempt to fix things down the line.

SimCity: oh sh*t patch

So, presumably EA woke up this morning and saw the shitstorm. (Actually it’s very likely most of them worked through the night. I actually love game people, I just hate the way launches are always poo.)

They’re rolling out a server update. Since I’m not sure everyone can access that page, here’s the text:

We are working hard to resolve a problem that is at the heart of the issues which some players have reported. Namely:

Trading not working consistently

  • Unable to load/claim city errors
  • Getting stuck in a loop in the tutorial

To that end, we are currently rolling out a server update which we believe will improve performance considerably. This will involve restarts over the next 4-5 hours across all of our current severs. Minor player impact may occur, such as trading not working consistently and the region wall not working occasionally. We appreciate your continued patience and support while this fix is being deployed.

Please continue to check back here for updates

It seems the tutorial-loop issue may be fixed already, or that could just be because I finally thought to run the game as admin. Then again, it still wouldn’t let me play. It probably knows I should be working.

Sim City mildly blues

I haven’t played enough to have much of an opinion yet. However.

EDIT for full disclosure – after trying to get into a game for half an hour, and then trying to create my own game for another half hour, I’m rapidly sliding out of the “Oh, silly EA” opinion chair and into “You guys just had to force us to play online and you just had to fail to have the server infrastructure (or whatever it is) to cope.”

During the ENTIRE development process, did nobody stop to say “You know, this game will be utterly unplayable if the servers aren’t working, and yet we’re not calling this an MMO?” – or, for that matter “Is it really wise for force the internet connection thing on people for a single-player game? We haven’t done it to the Sims yet, maybe we should hold off on doing it to Sim City…”

I now bring you back to the original, less bitter post.

1. When I buy what has been a single-player game (with recent multiplayer elements) since the late 80s — and I too had SimCity 1.0 on my Mac SE — I expect to be able to enjoy a single player experience. Meaning I should still be able to play if the servers are down.

2. If you’re as big as EA, PLAN FOR LAUNCH. This really isn’t rocket science anymore and saying “Oh, we didn’t expect the internet!” really isn’t an excuse.

3. The cities are too fecking small. I don’t care if I can play 16 cities at once in the same region. What if I want to play one giant, single-player, orgiastic megalopolis? Too bad, so sad, go back to playing the game in the single way Maxis feels you should be able to. Shame shame shame.

4. Did Microsoft give Maxis design lessons? Because it sure feels that way.

5. EDIT – And what’s with the crappy zoom out distance? That’s just nasty.

I guess we’ll see how it goes. I’m sure this version has some interesting new things to offer, and there are some cool new features (like non-grid roads, because not every city in the world is designed the way American cities were), but I’m still a bit peeved.

If I wanted launch day bullshit, I’d have bought an MMO.

SimCity bah